REFUND & CANCELLATION POLICY
Elora Interior Last Updated: June 2026
Introduction
At Elora Interior, we are committed to delivering exactly what we promise. This policy outlines the terms regarding payments, cancellations, and refunds for our interior design services.
Design Fee
Our design fee is charged based on the square footage of your space. Once the design process has begun and initial concepts have been shared, the design fee is non-refundable. This covers the time, expertise, and resources invested in your project from day one.
Site Visit Fee
A site visit fee is charged prior to the visit. This fee is fully refundable if you proceed with Elora Interior for execution. If you choose not to proceed after the site visit, the fee will not be refunded as it covers travel, time, and initial assessment costs.
Payment Schedule
Payments are structured in three installments:
- 1st Installment — 40% — Due before design work begins
- 2nd Installment — 40% — Due upon design approval
- 3rd Installment — 20% — Due upon project completion
Each installment is non-refundable once the corresponding stage of work has been completed.
Cancellation Policy
If a client wishes to cancel the project:
- Cancellation before design work begins — full refund of any advance paid
- Cancellation after design work has started — design fee for completed work will be retained
- Cancellation during execution — all completed work costs will be retained and a detailed account will be provided
Revisions & Disputes
We work closely with every client to ensure complete satisfaction. If you have any concerns regarding the design or execution, please contact us immediately. We are committed to resolving all issues fairly and transparently.
Refund Processing
Approved refunds will be processed within 7 working days via the original payment method.